Frequently Asked Questions

Everything you need to know about shopping at XOCHI'S GIFT SHOP.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package departs our shop.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or perishable goods are final sale.

Can I include a personalized gift message with my purchase?

Absolutely! During the checkout process, you can enter a custom message that we will hand-write or print on a beautiful gift card to be included in the package.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.

What should I do if my item arrives damaged?

We take great care in packaging, but if an item arrives broken, please contact our support team within 48 hours of delivery with a photo of the damage so we can send a replacement.